Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are determined by two key factors: the actual weight of your order and the specific logistics service selected for your delivery address. For orders meeting our minimum spend threshold (e.g., $1000),we offer free standard shipping. For orders below this amount, the exact fee will be calculated automatically at checkout based on the package weight and your destination region. You can view the precise shipping cost before completing your payment.
How long will delivery take?
Standard delivery takes 7–15 business days, while expedited delivery takes 3–7 business days, depending on your location. Order processing time (1–2 business days) is additional, and you can track your package via the provided tracking number.
What exactly happens after ordering?
- Order Confirmation: You will receive an automated confirmation email with your order details and order number.
- Payment Verification: Our team will verify your payment (usually completed within 1–2 hours).
- Order Processing: Our warehouse will pick, pack, and prepare your items for shipment (1–2 business days).
- Shipping Notification: Once your package is dispatched, you will receive a shipping email with a tracking number to monitor delivery progress.
- Delivery: Your package will be delivered to your address according to the selected shipping method.
What is your return policy?
We accept returns within 30 days of delivery for unused, undamaged items in original packaging.
If the return is due to our error (e.g., wrong item, defective product), we will cover the shipping cost. Otherwise, the customer is responsible.
How do I add a gift receipt to an order?
Tick the "Add gift receipt" box at checkout to include one (you can hide prices and add a message). For existing orders, contact customer service within 24 hours.
Contact Us for Any Order Questions
- Email: liviwelltech@gmail.com (response within 24 business hours)
- Live Chat: Available on our website from 9:00 AM to 6:00 PM (EST) on whatsapp
- Whatsapp Number: +86 18028730381 (direct line to our order support team)
Payment Information
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Western Union, and Bank Transfer. All transactions are processed securely through our payment gateway. If you have any questions, please contact our customer service.
Can I be reimbursed through the original payment method?
Yes, all refunds will be processed to your original payment method. Once we receive and inspect your returned item, the refund will be initiated within 5–7 business days. The time it takes for the funds to reflect in your account depends on the processing speed of your payment provider (usually 3–10 business days for credit cards, 1–2 business days for PayPal, etc.).
Can the country receiving the shipment be different than the country of purchase?
Yes, we support international shipping, so you can place an order from one country and have it shipped to a different destination country. Please note that shipping costs, delivery times, and any applicable customs duties or import taxes will vary based on the destination country. You can review these details at checkout before completing your order.
How can I return an item?
- Your order number
- The reason for the return
- Photos of the item (if applicable, e.g., for defective or damaged products)
Will I receive the same product that I see in the picture?
Yes, we make every effort to ensure that the product you receive matches the images displayed on our website. Our product photos are taken to accurately represent the item’s design, color, and features. Please note that slight color differences may occur due to variations in monitor settings, and minor design updates may be applied by the manufacturer without prior notice. If you receive a product that significantly differs from the website images, please contact our customer service at liviwelltech@gmail.com to resolve the issue.
Do I need to pay customs duties or taxes?
No, all customs duties and taxes are covered by our dedicated double-clearing duty-included shipping channel. We will contact you directly if any special situations arise.
ABOUT OEM/ODM (Whatsapp:+86 18028730381)
We provide professional OEM/ODM services to meet your customized needs. Whether you need custom branding, packaging, product design, or functional adjustments, our experienced team will work closely with you to develop tailored solutions.
Advanced production line
With more than 15 state-of-the-artproduction lines.we utilizeAsia's mostadvanced manufacturing and packagingequipment to ensure precision and efficiencyat every stage.
Professional R & D team
Our R&D team members have extensiveexperience in the industry manufacturing.They allocate 12% of their annual revenue toinnovative research and have obtainedseveral patents.
